How live auctions work?
In order to bid in our auctions, you must register. A one-time authorisation of the bidder's credit or bank card is required. When you place your very first bid on a lot over € 500, you will be asked to provide your card information. Currently, this verification is possible with MasterCard, VISA or American Express cards. The bidder verification will reserve the corresponding bid amount up to a maximum of € 1,000.
The amount will only be reserved as security and will not be debited from your account. This security is only decisive at the end of the auction, when a lot has been auctioned, or has not been auctioned, or the payment is not executed.
If you have bid on a lot with the bidder verification and have also bid on this lot, the reserved amount will only then be debited from your account. If you then go to the payment page in your account, you can settle the outstanding amount via one of our payment methods.
If you bid on a high-priced lot with the bidder verification but did not bid for it, the reservation will be deleted. By cancelling the reservation, you will again have the reserved amount within your spending limit. How long it takes for your spending limit to become fully available again depends on your bank or credit institution.
If you have bid on a lot with the bidder verification and have also bid on it, but the payment has not been executed within the required period, you will receive a message about the cancellation of the purchase contract due to non-payment of outstanding amounts. In this case, please contact our customer service team so that we can arrange a refund. If a purchase contract is cancelled due to non-payment of outstanding amounts, the buyer will be refunded the amount of the bidder verification minus the 9% auction fee charged for the transaction.